Colbourns Ltd takes data privacy very seriously. This notice is designed to help you understand how we use your personal information.

We encourage you to read the whole notice. Alternatively, if you wish to read about specific privacy practices that interest you, please use the headings below.

1. Identity
2. Our use of personal information
3. This privacy notice
4. Updating this privacy notice
5. What is personal information?
6. Our responsibility to you
7. Data protection officer

8. Why are we collecting personal information about you?
9. What personal information do we collect about you?
10. Where do we collect your personal information from?

11. How do we use your personal information?
12. Consent
13. Do we share your information with anyone else?

14. Keeping your personal information safe
15. Profiling and automated decision making
16. How long do we keep your personal information?
17. Cross border transfers of your personal information
18. Local differences

19. Contacting us and your rights
20. Your right to complain

21. Newsletter / CRM
22. Hosting
23. Backups
24. Image Transformation & Delivery

We are Colbourns Ltd, a UK company (registered office and postal address: 2 The Chapel, Royal Victoria Patriotic Building, John Archer Way, London SW18 3SX).

COLBOURNS is a trading name of PWC INTERNATIONAL LIMITED (Company No. 03463733).

We are a producer and retailer of rugs and carpets. Like most businesses, we collect, use and share information, including personal information, in connection with providing our services and running our business.

This is our main general privacy notice that applies across our business. We may also publish additional privacy statements that apply to: Operations in specific countries (to ensure local compliance). Specific services we offer to our clients.

This notice may be updated from time to time. This version is dated 24th September 2025

Personal information means information that relates to you or allows us to identify you. This includes obvious details such as your name, address and telephone number, as well as less obvious details like your attendance at an event or use of our websites.

Types include special categories of personal information (e.g. health, racial or ethnic origin, political opinions, religious beliefs, genetic or biometric data, sex life or sexual orientation) and criminal convictions information (e.g. offences or court rulings).

We process your personal information as a controller under the UK GDPR and Data Protection Act 2018. This means we are responsible for complying with data protection law when processing your personal information.

Our Data Protection Officer oversees compliance. You can contact them by:

Emailinfo@colbourns.comPostThe Data Protection Officer, Colbourns Ltd, 2 The Chapel, Royal Victoria Patriotic Building, John Archer Way, London SW18 3SX

We collect information about you in connection with providing our services and running our business. We may hold your information if you are a client, client representative, or beneficial owner; your information is provided by a client or others; or you apply for a job with us.

We may collect: individual details, identification details, financial information, credit/anti-fraud data, special category data, and identifiers.

Sources include: you, your employer, clients, service providers, public registers, government agencies, credit reference agencies, sanctions lists, website tracking, and other third parties.

We use your personal information for purposes such as: compliance with law, managing service providers, events, marketing, website visitors, office visitors, recruitment, and former employees.

We rarely rely on consent, but where we do, you can withdraw it at any time by emailing info@colbourns.com or using the unsubscribe link in marketing emails.

We do not sell your information. We may share it with: group entities, identity verification providers, external service providers, clients or parties in transactions, regulators, or buyers if our business is sold.

We implement appropriate technical and organisational measures to protect your personal information.

We do not carry out profiling or automated decision-making that has legal or significant effects on you.

We keep information only as long as necessary in line with our retention policy, taking into account legal obligations and business purposes.

Your data may be transferred internationally, including to countries without equivalent data protection laws. Where this occurs, we ensure protection through contracts based on UK and EU-approved safeguards.

While this notice reflects our global practices, local laws may impose additional requirements

You may have the right to: request details, access your data, correct inaccuracies, request deletion, withdraw consent, object to processing, restrict processing, and request data portability.

If you are unhappy with how we use your data, you can complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator: https://ico.org.uk.

If you are based outside the UK, you may also contact your local supervisory authority.

Colbourns Ltd COLBOURNS is a trading name of PWC INTERNATIONAL LIMITED (Company No. 03463733)

To provide our services, we rely on carefully selected third-party providers. Where these providers process personal data, we ensure appropriate safeguards are in place in accordance with the UK GDPR and Data Protection Act 2018.

We use Klaviyo (USA) to manage and send newsletters. When you subscribe, we share your email address and interaction data (e.g., opens, clicks) with Klaviyo.

Legal basisConsent (Art. 6(1)(a) GDPR).Data transferData may be transferred outside the UK/EEA. We use Standard Contractual Clauses to ensure adequate protection.Privacy policyKlaviyo Privacy Policy

We use Fly.io to host our website. In the course of providing hosting, Fly.io may process your IP address and technical usage data.

Legal basisLegitimate interests (Art. 6(1)(f) GDPR) to ensure website availability and security.Data transferData may be stored or processed outside the UK/EEA under Standard Contractual Clauses.Privacy policyFly.io Privacy Policy

We use Tigris Data to store website backups, which may include personal data you provide.

Legal basisLegitimate interests (Art. 6(1)(f) GDPR) in maintaining service continuity.Data transferData may be transferred outside the UK/EEA under Standard Contractual Clauses.Privacy policyTigris Data

We use wsrv.nl (operated by WeServ) as a content delivery network (CDN) and image transformation service. When you load images on our website, your browser connects to wsrv.nl servers, which may process certain technical information for the purpose of delivering optimised images.

Legal basisLegitimate interests (Art. 6(1)(f) UK GDPR) — ensuring fast and secure delivery of website content.Data processedIP address, browser and device information, HTTP request data (such as requested image URLs).International transfersAccording to wsrv.nl’s privacy policy, data is stored and processed within the European Union. No transfers outside the EU/EEA are currently involved.Privacy policywsrv.nl

We use cookies and similar technologies on our website to improve functionality, analyse traffic, and measure the effectiveness of our marketing. Cookies are small text files stored on your device when you visit our site.

We use Google Tag Manager to manage and deploy analytics and tracking tools. This helps us understand how visitors use our site so we can improve performance and user experience.

We use the following third-party tools to measure campaign effectiveness and show relevant advertising:

Meta Pixel (Facebook/Instagram)Pinterest Tag
These cookies allow us to track conversions from ads, build audiences, and show you more relevant content on those platforms.

We use Klaviyo sign-up forms on our landing pages. These may place cookies to enable form submission and track whether you have already interacted with the form.

For non-essential cookies (analytics and marketing), we rely on your consent (Art. 6(1)(a) UK GDPR). You can withdraw your consent at any time.

When you first visit our site, you will be presented with a cookie banner giving you the option to accept or reject non-essential cookies. You can also adjust your cookie preferences in your browser settings or clear cookies from your device at any time.

For more information about cookies, you can visit allaboutcookies.org.